Privacy Policy

Last updated: March 2026

1. Introduction

Sweet Highland Bakes is committed to protecting your personal information and your right to privacy. This Privacy Policy explains our information practices and how we handle your personal data.

2. What Information We Collect

We collect information that you provide directly through our website order form, including:

• Your name and contact details (email, phone number)
• Delivery address and event location
• Event details (date, number of guests)
• Order preferences and product selections
• Any dietary requirements or special requests

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate with you about your order status
• Respond to your enquiries and requests
• Improve our products and services based on feedback
• Comply with legal and regulatory obligations

4. Third-Party Disclosure

Your information may be shared with:

• FormSubmit.co — processes form submissions from our order form
• Stripe — processes payments securely. Stripe does not retain your full card details

We do not sell or share your personal information with third parties for marketing purposes.

5. Data Storage & Security

We take reasonable steps to protect your personal information from unauthorised access and misuse. Your data is stored securely on our website platform. We do not store payment card details on our website — payment processing is handled securely by Stripe.

6. Cookies

Our website does not use tracking cookies or analytics services that follow your behaviour across the web. We do not collect data about your browsing patterns.

7. Your Rights

Under the Australian Privacy Act and Australian Privacy Principles, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information

To exercise these rights, contact us at sweethighlandbakes@gmail.com or 0423 921 720.

8. Children's Privacy

We do not knowingly collect information from children under 16 years of age. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: sweethighlandbakes@gmail.com
• Phone: 0423 921 720

11. Relevant Legislation

This Privacy Policy complies with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)